Support
MyRoster — Support
Last updated: 18 September 2026
MyRoster is an independent iOS app that helps flight crew organise their roster. It is not affiliated with, endorsed by, or sponsored by any airline.
Contact
Email damianomiazzi@gmail.com — this reaches the developer directly. Please allow up to a few days for a reply; requests that concern your data are answered within one month at the latest, as the GDPR requires.
To help us answer on the first exchange, include:
- the app version (More ▸ About);
- your device and iOS version;
- what you expected to happen, and what happened instead.
Please do not email roster files unless we ask for one.
Common requests
A roster didn't import, or imported incompletely
Roster layouts change without notice. Send the app version and, if you can, the month and the type of export (monthly or weekly). If we ask for the file, you can send the original PDF and we will use it only to reproduce the problem.
Subscription, billing, refunds
MyRoster Pro is billed by Apple, not by us. Manage or cancel it in Settings ▸ Apple ID ▸ Subscriptions ▸ MyRoster Pro on your device; cancelling keeps your access until the end of the current billing period. Refunds are handled by Apple at reportaproblem.apple.com. If Pro does not unlock after a purchase, tap Restore purchases on the subscription screen first, then write to us.
Deleting your account or your data
You can delete your account from inside the app: More ▸ Delete Profile. It removes your sign-in record, your roster data and your stored roster files.
The same process removes your shared roster indexes, profile photo and directory entry, social interactions and diagnostic reports. If deletion fails, retry it in the app so cleanup can finish. Deleting the account does not cancel an Apple subscription; use Manage Apple subscription in the deletion dialog.
Crew Lounge safety
Use the menu beside a Lounge author to report content or block the person. Manage blocks in Tools ▸ Lounge safety. Reports are reviewed by an administrator; contact the support address above to appeal a decision. Urgent abusive-content reports should be handled within 24 hours.
Optional diagnostics
More ▸ Diagnostics & Logs ▸ Share diagnostic counts is off by default. It sends technical counts, app version and your account identifier, without roster files or raw lines. Local logging is a separate option. Review a log before choosing to share it; logs are not uploaded automatically.
Removing your name from the crew directory
Crew names and ranks come from the crew list published by your airline, and are visible only to signed-in crew of that same airline. If you would rather not appear, email us and we will remove your entry, along with your photo and any Trip Trade rows.
Documents
A word on accuracy
MyRoster is a planning aid. Duty limits, fatigue scores and salary figures are estimates produced from your roster, not official records. Always verify against your operator's own documents and systems before acting on them.